Frequently Asked Questions
Are your products authentic or fake?
Purefina.co sells only 100% genuine and authentic products. Purefina.co only deals with trusted vendors and suppliers who purchase from the direct manufacturer or distributor. We inspect every product for quality and have a strict policy against counterfeit goods and stand 100% behind the products we sell. Your complete satisfaction is our goal. If you are not happy with the item you purchased due to these concerns, please contact our Customer Care team for an immediate remedy.
Why are your prices lower compared to the department stores?
Purefina.co aims to be your trusted source for haircar, fragrances and beauty. We offer competitive prices on thousands of popular branded fragrances and beauty products. Our buyers negotiate for the best deals so that we can pass along the huge savings to our customers.
How do I track my order?
For your convenience, we will automatically send you updates regarding the status of your order via email. To track your order online, click here. You will be asked to enter your order number and email address or billing telephone number.
How do I modify/cancel my order?
You can make changes or cancel your order within 1 hour from the time you submit your order. You may do so by contacting our Customer Care during business hours Monday – Friday 9am – 5pm PST/PDT or by email at Order changes include cancellation requests, address changes, shipping upgrades or adding/removing items from your order. After 1 hour has passed, your order will be locked and can no longer be modified. We will send you an email to confirm any changes or cancellation request.
Why is my order partially shipped?
To expedite your shipment, all in-stock item(s) are shipped first. We will notify you when an item is not available to ship and advise you.
How long does it take until I receive my order?
Depending on the shipping method you select, all orders should arrive by the estimated delivery date indicated in our shipping method section. Allow 1-2 business days for processing time. All orders are subject to credit card verification and stock availability. Expedited shipments must be placed before 1:00 pm PST/PDT in order to be processed on the same business day. Please note that Expedited delivery services will arrive on business days only.
Do you charge sales tax?
Purefina.co is a Nevada-based company. State law requires us to collect local and county sales tax on all orders shipped within Nevada. All orders outside of Nevada are exempt from sales tax.
Do you gift wrap?
Gift wrapping is available for additional $4.00 per item. At order checkout, select “Make it a gift” to gift wrap an item individually or “Gift wrap all items” to gift wrap all items. Our gift packaging options include: gift-wrap paper with satin ribbon box. Please note that gift boxes may not be available some items due to size in which case your gift will be hand wrapped.
Do you ship internationally?
Yes, We ship to more than 30 international destinations via worldwide. We have also partnered up with MyUs.com to offer international shipping to more than 225 countries. Please click here to view our International shipping options and restrictions.
How do I get a Purefina Coupon or Promotion?
Sign up to our email list to receive Purefina coupons, special sales alerts, and promotional offers.
How do I return/exchange my order?
Most item(s) may be returned for a refund within fourteen (14) days of receipt of merchandise with an approved Return Merchandise Authorization (RMA) and if returned in the original, unopened, unused package condition. Please click here to read our full Return Policy. We’re sorry but we do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.
How do I report a defective, damaged or wrong product/shipment?
Contact our Customer Care department to report the defective, damaged, or wrong item upon receipt of merchandise. Buyer is eligible for a full refund of the merchandise and S&H if confirmed damaged or wrong item shipped. Please note all defective item(s) are subject to inspection. To ensure proper processing, include the RMA form with your return. If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the RMA form.
When will I receive a refund to my account?
Allow 7-10 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. We will issue a refund back to the same payment method used on the original order. S&H and gift service fees are fully reimbursed if an error was due to Company error or product defect.